Clients' reviews

After struggling to find a way to aquire a Vietnam approval letter, after finding Izitour and Hien, in a matter of weeks I had my approval letter without any problem in a very easy manner. Hien has been very kind and hepful in explaining me any doubt or question i had.

We recently did a 17 day trip of Vietnam, Cambodia and Thailand organized by Hien Nguyen of Authentik Travels/Izitour in April . She customized a detailed itinerary for us based on our travel preferences and was able to accommodate our activity requests which included a mix of sightseeing the tourist spots, seeing the cultural side of each city, planning outdoor nature activities including a bicycle ride through the countryside and several boat rides, and experiencing the daily lives of the people in each of the regions we visited. From the outset when we contacted her six months prior to the trip, she spent countless hours catering to our every need, answering our numerous e-mails and What’s App chats. She was extremely patient and very responsive in making changes and put together a fun filled itinerary for us. During our travels she was constantly in touch over the phone and chats, ensuring that the trip was going as planned and that we were met at every city by a tour guide and driver from pick up to drop off at each destination. On our first day in Hanoi where she is based, we were fortunate enough to meet her personally and she took us on a walkabout street food dinner with her husband which was an absolute treat. In short, Hien was a delight to work with, extremely professional and she has become a What’s App friend after we came back ! We have no hesitation whatsoever in recommending her as a travel consultant to anyone who visits these parts, and would like to take this opportunity to applaud her on doing a fantastic job – Kudos Hien, you were truly outstanding and we wish you every success !

My husband and I did a 17 day private tour of Vietnam, Cambodia and Thailand organized by Hien Nguyen of Authentik Travels/Izitour in April 2023.

Hien Nguyen did an excellent job at customizing a detailed itinerary for us based on our travel preferences and incorporated all our activity requests including a mix of sightseeing the tourist spots, seeing the cultural side of each city, planning outdoor nature activities including a bicycle ride through the countryside and several boat rides, and experiencing the daily lives of the people in each of the regions we visited. Through the entire planning process she was extremely responsive on WhatsApp and email, with very quick turnaround on all questions and requests.

Hien put together a fun-filled travel adventure for us. We had been planning the trip over 6 months and she made the trip truly memorable for us with every detail taken care off and everywhere the hotels, guides, etc. were great. During our travels she was constantly in touch over the phone and chats, ensuring that the trip was going as planned and that we were met at every city by a tour guide and driver from pick up to drop off at each destination. On our first day in Hanoi where she is based, we were fortunate enough to meet her personally and she took us on a walkabout street food dinner which was an absolute treat.

In summary, Hien is an absolute pleasure to work with, and extremely professional. We have no hesitation in recommending her as a travel consultant to anyone who visits these parts, and will definitely reach out to her to plan our next trip to Indo-China. I would like to take this opportunity to applaud her on doing a fantastic job – Kudos Hien, you were truly outstanding and we wish you every success!!

We just finished a wonderful 15-day 4-person tour with guides and drivers organized by the wonderful Sivia who also followed us step by step through the guides and direct WA contacts.
The tour touched north, central and south with internal transfers by plane.
I leave you with some photos

What an amazing trip. I traveled with my 79 years young mum and everything was seamless. Our 24 night trip had all of the adventure with non of the hassle. Lien Tran our fabulous booking agent could not have been more helpful. All of my questions before booking were answered within 24 hours and while we were travelling Lien kept in touch to ensure that everything was going smoothly. The company was vey responsive when we wanted to make a change to the program. I would book again with IZITOUR without hesitation

What started out as an enquiry about ground transportation in Vietnam eventually turned to us booking a full private tour including accommodation with Izitour. Our family has a wide age range from an infant to two grandparents so we wanted a private tour that catered to our specific needs. And we were glad we did because we could reschedule our daily itinerary based on the weather and various circumstances. All our initial discussion was handled by Tran Lien via WhatsApp. She was so prompt and helpful with all her answers. Initially we were apprehensive about making oversea deposit payment. But all that fears were misplaced. I can confirm that they are a genuine tour agency with really professional service. Once there, we were met with really helpful tour guides and drivers. It’s often helpful to have a guide because not all locals speak English, even at the airport. Overall, would highly recommend this tour agency to anyone looking to do their holidays in Vietnam.

Thanks for all your help and advices !! Hien was very helpful, reactive and professional. You made our trip very pleasant so thank you so much !

Thank you Ms hien for your approval lettre. I got the 3 letter on short time . All of our questions were answered and the payment was very easy

Great experience with izitour. The guides speak very good French, take the time to explain everything. Great drivers. Well organized tour, the best excursions we have done !

Preparation of a circuit in the north of Vietnam after the draft of three proposals. Very attentive to our wishes and very reactive. A warm welcome at the reception of the documents in Hanoi and a great quantity of guides during our travels. Agency combining seriousness and an excellent quality-price ratio.
Thank you very much to Lim, it is really extraordinary to recommend absolutely.

Thanks Hien and all the staff of guides and drivers for the extraordinary support received from planing to delivery of services in our 3 week travel from North to South Vietnam.
The communication was excellent always: in the planning phase we received from Hien our advisor, very clear explanations of the scope of the different alternatives; response was always fast after changes decided.Hien was able to design a personalized trip considering our needs and preferences, arranging everything: hotels, land and air transportation, tours. During the trip, the follow up by Hien was constant, practically every day, about how the travel was, and she was always ready to solve any issue.
Guides were very knowledgeable with very good to excellent command in English. Drivers were respectful and prudent. Their kindness and service was remarkable.
We felt very safe every moment with was great for a mature couple.
We strongly recommend having IZI Tour services when planning a trip to Southeast Asia.

Me and my partner booked a weekend in Ninh Binh with Lim's help, thank you to her for helping us organize this in only one week. She is very professional from the beginning to the end. The real plus of this agency is that our guide speaks perfect French, he is very nice and knows how to adapt to our needs. We learned a lot about Vietnamese history thanks to him. Do not hesitate to send your requests to Lim, I recommend her!

These are just a few words to say how happy I was with the courtesy and help I recieved from Hien of Izitour. Her work was very professional and I am happy with the outcome. I got my visa letter on time. I will recommend her to anyone and will surely be,back whenever I need help

I originally did not plan to visit Vietnam this time, however it turns out that I was able to empty some time this year and visit Vietnam. I thought with my Taiwanese passport I wouldn’t need a visa, however it turns out I need a visa approval letter. I quickly found IZITOUR and they were able to get it done for me in 5 working days. Hien at IZITOUR.com was extremely helpful and patiently described everything for me to ensure I’d feel welcomed by this beautiful country! Enjoying your trip in Vietnam starts with IZITOUR!

I very highly recommend IZITOUR for anyone considering a trip to Southeast Asia. My son and I decided to visit Vietnam and Cambodia for a trip in April 2023. We definitely wanted to arrange a private itinerary that included fully escorted tours. The next step was to find a reputable tour company to develop and itinerary for us.

I did a lot of research on the internet and found IZITOUR through TripAdvisor. All the 5-star reviews persuaded me to contact them first.

We worked with two tour consultants. The first consultant (Mr. Hoang Dinh) was absolutely wonderful to work with as we made several iterations to our itinerary. Sometime after the itinerary was finalized Hoang promoted to a Manager position. We were assigned a second consultant (Ms. Hein Nguyen Thu) who was every bit as professional and wonderful to work with.

IZITOUR arranged everything for our tour including several flights, airport pickups and transfers, hotels, guided tours, and many meals. Everything worked perfectly, and the itinerary they suggested was excellent. Hoang and Hein were very professional and stayed in contact throughout our trip to ensure that everything was meeting our expectations. They did not disappoint. Our trip was an experience of a lifetime.

In summary, I highly recommend IZITOUR when you consider engaging a travel agency for a trip to Southeast Asia. Their communication is timely and professional. They have excellent guides and drivers. Their attention to detail and attentiveness to their customers is exemplary. We will definitely use them again for future trips to Southeast Asia.

A side note completely unrelated to IZITOUR: You can bring US Dollars for either currency exchange and in some cases for payment of goods and services. A Vietnamese friend of mine told me in advance of our trip to bring NEW bills. I was not able to obtain brand-new US bills from my bank so I made sure I got very new bills in pristine condition. But I also brought some older bills with creases, folds, and tears. The worn dollar bills were rejected by everyone in both Vietnam and Cambodia. Please do pay attention to the condition of the currency you bring with you.

Our trip was very well organized. Communication with Ms. Hien Nguyen was very professional from the beginning. She was very open to our suggestions and helpful. During our stay in Mai Chau we had the opportunity to talk with representatives of minorities, learn about their culture and everyday life. We rode bikes between green rice fields, walked through the villages, tried local delicacies and even had the opportunity to watch folk dances. Our guide Mr. Chuong spoke very good German and gave us a lot of interesting information about the country, its history and present. We spent the second day on a trip to Pu Luong and wandering through villages and terraced rice fields. The last day is Ninh Binh and beautiful landscapes seen during a bike trip and a boat ride.
Izi Tour is a travel agency that I can wholeheartedly recommend.

Lim helped us to organize our trip to ha long bay and was available every time instantly, at any time and with good advice. She also helped us with the rest of our trip as well. She is a very kind person and always ready to help or answer messages.
We really enjoyed our trip and it's partly thanks to Lim, I recommend her with my eyes closed!
A great plus, she speaks French perfectly.

I want to say thank you for taking care of Bent and me during our stay in Vietnam.

The hotels were nice: Good breakfast, clean rooms and friendly staff.
The hosts at Homestay were very friendly and we felt us very welcome.

The tour guide was very friendly, nice, took good care of us and knew many things about the destinations. But his English was not always so easy to understand. He had a very strong accent and talked rapidly.

The transportation was fine. The driver was always on time and very helpful and polite.

We are very grateful for the extra transportation to our hotel, where we stayed the last two nights.

We saw in total five temples/pagodas. We think that two would have been enough. Perhaps there are other attractions we could have visited instead.

We had a day trip to Trang An Bai Dinh. One of the best tours that I’ve been. Great experience, we got more than what we paid for. The service was excellent, our tour guide was so knowledgeable and helpful. Highly recommend, will definitely choose Izitour again - thank you  ????

After a long-awaited anticipation, the journey to the Ha giang has finally begun. Although it's not the season for the beautiful terraced fields or blooming flowers, Ms. Silvia Duong has carefully planned and arranged a three-day, two-night itinerary starting from Hanoi, and we still enjoyed the magnificent mountain and river scenery and the winding roads that weave through them, which are truly breathtaking.

Furthermore, the carefully planned meals satisfied our appetites, leaving our group feeling extremely content. We made plans to meet again and asked Ms. Silvia Duong to arrange another trip during the next season when the mountains will be in full bloom, so that we can relax and appreciate the beauty once more.

Thanks to Mrs. Lien Tran from IZItour we had an unforgettable holiday in Laos and Vietnam! From the beginning of our first inquiry she was the most helpful and nice and polite sales woman, I experienced through our more than 40 years of travelling! She helped us to tailor our five weeks according to our interests in ethnic people, landscapes and cultural visits to the most important sights of these two countries.
In our program we had trekking to the local people of North-Laos, which was quite stressful on the way and with very low comfort in the villages. If you are interested in more colorful pictures of the people you should make it until Phongsaly, as we were not so lucky with the very shy people between Mokok Noi - Chapiew Luang and Ban Mouchee (three days multi-ethnic trek, tribal villages of Akha pala, Akha Erpa and Akha Mouchee). But we enjoyed a lot boating on the rivers in both countries, as well sightseeing of different limestone caves - sometimes we were the only visitors! Luang Prabang for sure was on our program as well - but it is not typical for Laos! It is a bit crowded already, because there are so many visitors from raund the world. It reminded me to Bali visits some years ago...
The train in Laos was a quite nice experience of travelling confortable. The railway line was opened only five months ago, is very well organized and gives you an idea of Chinese organisation.
In Vietnam we loved to go around in the very green Mekong-delta: cycling, boating and taking pictures. And joining cooking lessons at the homestay. Or manufacturing lotusflowers, made from paper.
In Hoi An and Hue we were impressed by the wonderful historical buildings as well as by cultural shows like The Hoi An Memories Show or the Vietnamese Bamboo Circus, which reminded us of the artists from Cirque du soleil.
Maybe you decide not to take the nighttrain from Hue to Hanoi - we could not sleep because of too many stations, where the train stopped and went on with a lot of jerking. And if you have to share the compartment with a foreigner who snores really loud...? Think it over twice.
Hanoi was different to Ho Chi Minh City, which we liked more, but was a good place to start our tour to the most northern part of Vietnam. Once again we were on the road to get nice pictures of the people living there and enjoyed the fantastic limestone formations. On all our stops during the weeks we had affordable hotelrooms, each very clean and functional - and sometimes with really luxurious interior. For example an electric toilet with such a lot of buttons, which were so complicated to manage, that we preferred the flush-button only.
What else to tell? Food is very nice, everywhere. We like to eat like the locals, and where the travel agency had booked lunch for us in advance, we had our own chillies with us, because in Vietnam they think, foreigners love to eat without spices! In Laos this was quite different - there we had to decide, if we wanted very strange food from the nightmarket as chicken feet in very hot soup or maybe some insects... But noodle soup is available everywhere! And we love all these markets, which are very colourful and sell fruits, you will dream of, when back in Europe. And they sell turtles and toads, we cannot think of cooking - but this is Asia!
Ba Be was our retreat after weeks of touring through hilly and mountainous areas, foggy or sunny weather. Staying there once again in a private guesthouse with lovely hosts we would have liked more time to stroll through the ricefields.
The luxurious cruise in Lan Ha Bay was our last stop on the program, so we had to head back to Hanoi. We would have preferred a simpler way of cruising, than the four stars boat – but the room with the balcony was quite nice! Only the program of this 2-days/1 night cruise was a bit poor in our eyes: each day only cruising for one hour, and the two trips to the limestone caves did not impress us after the big ones we have seen in the north. However – if you are for the first time in a landscape like there in Lan Ha Bay, it will be an unforgetable experience to you!
So for both countries and the marvelous planning by Mrs. Lien Tran from IZItour it is considered: Any time again!

We ordered a full package of the extended family bonding time. Izi was so supportive and gave us several options. We were afraid that with an extended family of more than 30 members from 5 to 80 yo, it'd be difficult to satisfy all. Surprisingly, all of us had an extremely fun and wonderful day together. Every of us was impressed with the family bonding activities that Izi prepared for us. Meals and accommodation were great. Izi really understood our need and arranged everything carefully so we could play, relax, laugh a lot and spend quality time with other family members.
We would definitely recommend Izi team for family, team trip.

The whole Bai Tu long tour itself was great and it was well organized from the start till the end!
Our tour operator Tran Lien did a real great job; always replied fast and helped us short hand and efficiently.

Our dschunk, the Dragon's Pearl, was a nice and small ship so it was a private atmosphere.
The crew was friendly and helped us in any way they could.
We did kayaking and have seen beautiful natural tunnels (which we passed) and had a georgeus lunch at the beach - the crew grilled fish on the wood-fire grill.
The best was the stunning landscape we experienced!
All in all it was a phantastic experience, though the weather was mediocre...

At least in our opinion an absolute must do in Vietnam!
(And take the 3d2n tour to Bai Tu Long, it's not that crowded then Halong bay...)

My wife was too late for the visa process. Thanks to IZITOUR we were able to receive them the day before our departure and not lose our plane tickets. Special mention to Anh for her kindness and her reactivity and thanks to all our interlocutors for their help.

We went on a cruise on Lan Ha bay thanks to Lim's advice. Everything was very well organized. Thanks again to Lim for his professionalism and his kindness.

This is one of the most memorable trips in my whole life. I was so impressed with the wonder nature of Vietnam. Here are 3 words for Ha Long trip: stunning, adventurous, and healing. The support team was so friendly and enthusiastic. I was guided by Van Anh, a.k.a Anna. She was caring and knowledgeable that I learned a lot about the trip from her. By the way, the team is wonderful and supportive. Thanks for everything. Vietnam, definitely back for more!!!!!!!!!!!

I choose Izitour for our 14 days Vietnam tour.
We were really satisfied with their organization!!
Mr Hoang and Ms Hien, the people with whom I interacted, they proved to be truly professional and understood our needs satisfying them in the best way.
Cars, hotels, drivers and guides were all perfects:
Chat with the guides to learn more about their beautiful country was really interesting and enjoyable.
Plus their indication about Vietnamese cuisine restaurants have been remarkable!
In short, if I had to classify our experience with Izitour, without any doubt I would attribute 5 stars plus!!
Thank you Hoang, thank you Hien!!

Journey from Italy to the North and Center of Vietnam.
My fiancée and I relied on Izitour, especially travel consultant Silvia, to organize our 13-day trip. In addition to the professionalism in the organization, we appreciated Silvia's safety, availability and professionalism throughout the duration of the trip, from planning to the last second before taking the return flight.
Our intention was to get to know the most authentic part of Vietnam without rushing from one stage to the next, but enjoying the moment and dedicating the right time to each activity. The result was exceptional: we felt pampered and in total safety at every stage of our itinerary. We opted for the guide in Italian, this was also the right choice because the level of knowledge of the Italian language is very high.
I advise everyone! If I was to organize another trip to Vietnam, I would definitely use Izitour's contact.

13-day trip to Vietnam perfectly organized by Silvia for a couple in their thirties.
We relied on Silvia for an authentic tour and to optimize our time in Vietnam. The goal was to see as many places as possible in a few days but to experience them without feeling like two tops. We already noticed the professionalism during the organization of the stages, which they had studied from Italy and which we improved thanks to Silvia's advice. The professionalism was confirmed throughout the trip. The experiences lived were unique! Timing was perfect and everything had been organized down to the smallest detail and with the utmost professionalism. Not to mention Silvia's assistance and presence during the trip. She was unique! We felt pampered from the first to the last day.
I recommend it for anyone who wants to organize a trip to Vietnam!

2 weeks well spent in Vietnam. Thank you Anna for arranging our trip. She is always attentive and responsive. We were lucky to be able to discover this beautiful country and the daily life of the locals. I recommend this agency