Clients' reviews

We have always travelled on our own, doing our research before heading out to our destination, never relying on a tour guide. However, we are glad that we booked a private tour with Izitour. First, IMO, the Ha Giang Loop should only be driven by experienced local drivers, the looping roads and narrow path leading to small ethnic groups villages are difficult to navigate, for your safety and the others on the road, leave it to the locals. Secondly, having a tour guide will save you time and energy on the travel logistics: lodging, travel distances, food safety, local custom taboos, etc… (Thank you Lien for taking care of the mundane part for us) not everything you need to know will be found on the internet when travelling to non-touristy remote area.

Our amazing guide Zonie was the perfect guide for us, he was able to cater to our group preferences that diverged from a teenager to middle aged couple and one elderly. I was very impressed by his keen sense of observation to pin down our food preferences, activities and habits without us having to point it out, he basically tailored the trip to our needs and likes, to ensure we were having a great time. Zonie often went out of his way to ensure that we get to see unexpected sights along the way; As we trekked through the small indigenous village, we were introduced to a galore of local food, flora and fauna, wondrous sceneries, on top of learning about the local customs/lifestyle and architecture of the different indigenous groups.

A note of caution, we have chosen to “live like a local” style, however if indoor plumbing is a must for you, mention if to Izitour as some WCs on the road are just “hole in the ground”.

In short, I would recommend this tour and Zonie as a guide for a successful “bucket list” checkmark, unforgettable memories, and the privilege to meet people who’s mission is to see you smile under their care.

Thank you so much for being so quick and efficient with the visa process, I was able to take my flight at time and have an amazing trip!

What a wonderful experience we had with izitour, especially with Tran Lien. She helped us since the beginning and told us what was the most important acording to the season and the time avalaible. During the travel, she cared about everything and the guide was amazing. We truly recommend

We had two superb excursions in Vietnam with French-speaking guides. A BIG thank you to Lim who helped us with our reservations and choice of excursions. Thanks to his unparalleled service and availability, we'll always remember him!

The advice and workmanship was sensational thank you. Suoer staff very courteous.thank you it helped me a lot, especially Lien Tran.thank you.

Izitour and in particular Lien were great in organising a faultless tour for our family.
We wanted to go a bit off the beaten track and were able to communicate this with Lien who designed a personalized tour for us. I gave her some indication and she organised a tour based on this, but then advised us to be careful to ensure that it would not be too strenuous for our two little girls. So last minute we decided to change completely and without any issues she designed an alternative tour for us.

The tour itself was great. Good comfortable bus, careful driver and most of all a great guide Zonie. Zonie was informative, personable and establish immediately a great relationship with us and our daughter.
He was attentive to all our need but also gave us the space to enjoy things on our own if we wanted. He was caring with our two little girls and flexible in adjusting things to our needs, capabilities as well as the weather.

Overall we can't recommend Izitour and Lien and Zonie enough.

Izitour arranged a 12-day tour for my wife and I in Nov 2023. It covered North and Central Vietnam.
The tour was well organised and professionally managed.
During the trip , there were floods in Central Vietnam due to heavy rain. As a result, we could not travel to Hue on the planned date. Tour organiser (Ms Lien Tran) was very quick to respond to the situation and consequently we did manage to go to Hue(one day later) and to visit the key places that were originally planned for. Moreover, changes had to be made to our internal flight from Danang to Hanoi as a result of the floods - it was done promptly without affecting our trip schedule.
All in all, we were very satisfied that the tour went well despite the floods . The bad weather affected the tour itinerary to a certain extent but we managed to see and experience most of the places planned for - thanks to Ms Lien Tran and the tour guide on the ground.

We commissioned IziTour to process the visa application. We exchanged information via email. It was so good, we would apply here again at any time.

Very interesting trip, full of opportunities and knowledge, intense and really well organized, congratulations!!!
Paola.

Absolutely well-structured trip with competent guides and drivers . Kind and helpful staff, courteous and punctual

I contacted the agency from Italy, and I already felt at ease with the Italian-speaking consultant, Sivia, who, based on our needs and her experience, planned a 360-degree tour for us !!!! We left from Hanoi to Phu quoc with various transfers by plane , everything was perfect from the transfers and guides to the accommodation and activities !!!!!
Really a great and beautiful experience !!!!
Really satisfied
Thank you IZiTour

Hello, I was very lucky to go with Izitour and Lim who speaks perfect French and it was a great experience! Really caring Lim takes your news at every stage of your trip and arranges very easily even if you change your plans ????????
Really top notch ???? I highly recommend you use their services ????
Thanks again Lim for the perfect organization of my stay on Halong Bay ????
See you soon

If you have any problems with your Vietnamese Visa, don't hesitate to contact this agency! In less than 24 hours, they gave me a Visa Letter!

This agency literally saved my trip to Vietnam! 100% reliable

Super service for the e-visa. Simple, communication by email and Whatsapp flawless and very fast.
Staff endeavour to provide support in every situation.

Izitour helped us with a visa approval letter because we had to get to Vietnam on short notice. Great service! Extremly responsive, even at 9pm at night! We‘re grateful for the outstanding service!!

On-site visit to Hanoi to obtain information on a cruise to Ha Long Cat Ba Surprise! We are welcomed in an open space with 50 smiles and welcome gestures! A perfectly speaking Lim speaker gives us information and we do business. Lim stayed in contact with us until the bus picked us up at our hotel and then to find out if we were satisfied. The trip went very well the boat was not luxurious but the cabin was spacious and comfortable Thanks Lim!!

My husband and I had an amazing two week trip in Northern Vietnam organized by Izitour at relatively short notice. Our agent Lien Tran could not have been more helpful. She made the changes we requested regarding accommodation and added an extra day trip to make our arrival in Bac Ha coincide with market day. She provided us with an excellent English speaking guide - ‘Jonny’ and our driver was amazing. Their friendliness and happy nature enhanced our trip. Lien visited us twice in Hanoi and we cannot thank her enough for all her kindness and understanding. The beautiful countryside and people we met on our journey will live long in our memories. We highly recommend Izitour for a tailor made trip to Vietnam.

My husband and I have just returned from a 14 day customized tour of Northern Vietnam organized by Izitour at short notice. Our agent was Lien Tran and we cannot thank her enough for all her hard work to make our trip so memorable. The itinerary, the accommodations, the guides and drivers were all so good. Lien made changes and additions for us and visited us twice at our hotel in Hanoi. The service we received could not have been kinder or friendlier. We loved our journey - the spectacular scenery, the people, the amazing food, the culture and history. All this has left us with fantastic memories of Vietnam. Thank you Lien and Izitour.

Very attentive staff who do their utmost to satisfy you. A warm welcome. We dealt with Miss Lim who was always available, at weekends, late at night... and who finally made a very short trip very pleasant. What's more, her French is impeccable.

I booked two tours from Italy (Ha Long Bay and Sapa) directly via e-mail and whatsapp. Silvia a very kind and helpful girl organised everything for me. Amazing! Highly recommended!!!

I advise French people going to Vietnam, especially to Hanoi, to ask for Lim. She will give you good advice and is very friendly.

We relied on the Izitour agency
for our trip to Vietnam.
We were very well looked after by Duong , who speaks excellent Italian ,
And he assisted us very well during the whole trip.
Everything worked perfectly, with their support it was a great trip.

The trip was super organized. An experienced guide and a reliable safe driver accompanied us through the beautiful overwhelming nature of northern Vietnam. we got to know different minorities and visited families in their homes. The accommodation during the trip was great and we were always welcomed hospitably. Our guide allowed us to experience the culinary diversity of Vietnamese cuisine. We will come back to Vietnam for more excursions. Thank you IZI- Tours!

If you want to take a trip to Vietnam in the best conditions, and complete safety, IZI-tours is your agency. Wether you want to take a private or group trip, for a stay, a tour, or a cruise, you'll receive the best advice, a competitive, and a detailed program, which will be executed flawlessly.

Special thanks Miss Hien Nguyen who organized a perfect stay for me. She is competent, efficient, responsive, patient, and very good at providing a sound advice. She represents her company with talent and professionalism.

Izitour Super company! I was warmly welcomed via whatsapps and all my questions were answered quickly and efficiently. I recommend it!

Everything was smooth with Izi Tour. I travelled to My Son and Hoi An with them. Very responsive staff. I coordinated with Ms.Thu Hien NGUYEN and she was great. Highly recommended.

If you want the Vietnam travel planning done for you in the most professional way and have fantastic support throughout the whole trip, you should definitely go for Izitour!
We requested a private Sapa tour for 2 people from Hanoi very last-minute (the day before), and Ms Hien arranged everything immediately and was super helpful throughout the trip. We got unlucky with the transport to Sapa which unfortunately was delayed due to unforeseen circumstances, but Ms Hien handled the situation very professionally - she called the driver a few times and updated us on the progress, and eventually also reimbursed us for the delay.
In Sapa our guide Sue was already waiting for us and in spite of our late arrival we did all the hiking as planned. We learnt a lot about the local cultures and enjoyed truly breathtaking views of rice terraces and mountains over 2 days.
Ms Hien also booked a very nice hotel for us (Sapa Elegance), and we got a room with a view on the city. The staff was really helpful, because even though we had to check out before our hike on the second day, we were offered to use the shower before our return to Hanoi, which was really nice considering the length of the journey.

I recently had a chance to use IZITour services for my customized tour to Vietnam

I am from Pakistan, its almost impossible for Pakistanis to get Visa of vietnam directly. I almost lost hope that I will be able to make it for this tour. But I was trying to find out different ways to see if there is any possibility to get visa. I saw advertisements of IZITour and dropped them an email.

Nguyen reached out to me and explained the whole procedure and assisted me at every single step till I got my visa approval letter. She complied a tour plan for me considering all my requirements and concerns.

I planned a 6 days tour with IziTour and I would love to say that I am very much satisfied with their services. Nguyen suggested me a hotel that was in the heart of city and I was able to have access most of the places by walking. Quality of rooms and overall environment was upto the mark as well. Food's quality was good as well.

Tour guide and driver was soo cooperative and friendly as well. Being a solo traveller, it wasn't easy for me to adjust or feel comfortable there at start but they helped and guided me with everything. Also helped me find food places that offer hilal food, which was great help. And they were always on time for daily activities.

Also, it was my birthday and they helped me to make so many great memories which i would never forget

Everything was just so well planned, organized and executed.

Nguyen, tour guide and driver felt like family.

Thank you!

During our Vietnam visit we have completely overlooked the fact that as a Dutch citizens we still need visa in Vietnam and we just discovered it 24 hours before our flight during the check in routine.. since it takes between 3 to 10 days to get an e visa we were really running out of options but luckily, I found a review about Hien at Izitour with her Whatsup number.. I wrote her without having much hope but got an immediate response and even though I only had about 1 hour to send all the docs, we have successfully received our visa on arrival a just as promised 5 hours later. Hien is super professional and would confirm every step taken and every email received ! I highly recommend Hien and Izitour for any services related to Vietnam-!!!!!!

Very serious and professional agency. The agency staff are very helpful and competent. We were followed by Silvia (Italian-speaking agent). The guide we were assigned was a very young, knowledgeable guy who knew the area very well. We were absolutely satisfied. I would highly recommend this agency for an unforgettable tour of Vietnam.